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Open Source Projects
The Interactive Intelligence Developer Portal has open source projects available for reference or for the development community to fork, extend, and enhance. The organization can be found at Here you will be able to find simple example projects, complete applications. These projects are hosted under the Mozilla Public License 2.0 license​ which means that all code can be used in other open source or closed source projects as well as free and paid applications.

Project Hosting​

Projects can be found on GitHub

Contributing ​

Community contributions to open source projects is strongly encouraged. First step is to get a free account on GitHub and become familiar with some of the basics of git. Next create a fork of the project you want to work on. GitHub has a good tutorial on how to fork a repo. Make any necessary changes in your repo and when you are ready to have those changes integrated back into the main repository, issue a pull request. GitHub again has a good tutorial on how to create a pull request​.

Example Projects

Click To Call Browser Plu​gin   

The click to call plugins will turn phone numbers on web pages into clickable links. When clicking the links, the callto: uri is called for external applications like the desktop Interaction Client to handle. The chrome plugin can also use the web client to dial numbers if it is running in another tab.

Interaction Client Add-In that can be used to view attributes on an interaction.  This will add a new tab which shows a list of attributes and update the list as the attributes change.  
Library of customizations which can be used with the Salesforce integration.  These are the same customizations that exist in the Sim Domain.
Example applications that use Plantronics APIs including one using the Spokes SDK which provides events for plantronics headsets on windows machines
An example application to export CIC recordings

This is associated with the blog post entitled "Retrieving Recorder Recordings via IceLib" which can be found at

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